UPDATED: January 2023
Do you have a physical store? Where are you located?
We currently don't have a physical store. We are located in San Pablo City, Laguna.
Can you arrange meet-ups or pick ups?
We don't arrange meet-ups. Alternatively, you can visit our warehouse to pick up your orders - strictly for pick ups only. We don't accept walk-ins in our warehouse.
Please wait for our confirmation before driving to our warehouse.
Which delivery companies do you use?
J&T, JRS, and TOKTOK.
When will my package be shipped out?
Website orders can be shipped out the same day if order is placed and paid before 2pm.
Your tracking number will be sent the next day by email. Please check your JUNK FOLDER in case you don't receive it or contact us at (049)8085311 for urgent queries.
OFFICE HOURS: Mon-Sat 9am-5:30pm
No packages will be shipped out on Sundays.
How long will it take for my package to arrive?
Luzon/Metro Manila: 2-3 days***
Visayas/Mindanao: 3-5 days***
***Please contact the shipping company directly for exact delivery. We are not responsible for delays or other shipping-related issues.
What if I failed to receive my package?
Your package will be returned to us. When this happens, we will contact you immediately to give you options (refund or resend). Resending would require you to pay for additional shipping fees. To avoid this delay and extra expense, please be sure to provide a contact number where the shipping company can reach you at all times.
Can you do same-day delivery?
Yes! It's available within Laguna and Metro Manila. Please contact us for a quote.
- We ship through TOKTOK
- Cut-off time for same-day shipping: 2 PM*
- You can book it or we can help book through the APP
- Estimates are based on TOKTOK APP
- Most riders ask for additional fees
- You will contact riders directly for the exact time of delivery
Raw Essentials is not responsible for delays, additional fees, or other shipping and delivery-related issues with any third-party delivery companies.
*No guarantees that your order can be delivered the same day if the order is placed after 2 PM. This will depend on your location and riders’ availability.
Do you accept Cash on Delivery?
Cash on delivery is available through our Shopee and Lazada stores.
What payment methods are available?
Debit/Credit card through paymaya, Gcash through paymongo, and cash upon pick up.
Do you offer wholesale prices?
Yes, please contact us for pricing details. You may view items that have wholesale pricing here.
Can we pre-order?
Only for some items. Please contact us for more information.
Do you sell finished products?
No, we sell raw materials, tools and other craft-making supplies.